MAKE-UP LESSONS: We book
nearly 1,500 sets of lessons every summer and it would be impossible to
book these as 15,000 separate lessons.
Additionally, we arrange for one particular teacher to cover each set
of ten lessons and commit to pay them for the entire set. So
when a lesson is missed, your teacher is still paid. As such we do not
refund for missed lessons. Additionally, we charge a
rescheduling/make-up
fee for ALL lessons which are taken to make-up for absences because we
incur additional expense for this.
Make-up lessons are not
guaranteed and are subject to time available on our schedule. Although
we will do our best to accommodate you, the make-up lesson
may not necessarily be at your same time or with your same teacher.
You must notify us of your absence
in advance in order to be eligible to receive a make-up lesson. Notice
of same day or next day absences may be accepted by phone,
but absences beyond this (such as Doctor's appointments) require
written notice. Due to the limited availability of time for make-up
lessons, only absences for illness or other urgent situations
are eligible to be made-up. For instance if you decide to go to the
beach, take an art lesson, or play baseball instead of coming to swim
lessons, you will not be eligible to make-up your missed lesson.
Inquiries and scheduling of make-up lessons are made
in person at the office during our regular teaching
hours and not on opening or closing days and not over the telephone. A
$6.00 rescheduling/make-up fee for each 15 minutes of make-up
time is charged for all make-up lessons whether we filled your absence or not.
This payment is non-refundable, and there is no rescheduling of
make-uup lessons, so
please make sure that you are available for the time you schedule.
Make-up lessons must be paid for at the time they are scheduled.
A receipt with your payment, make-up date, time, and teacher will be
provided. Please keep this in a safe place so that it is available
for you to refer back to. Make-up lessons must be taken during the same summer in which the lesson was missed. Only two lessons per
set of ten may be made-up.
TRANSFER PRIVILEGE: When you
are absent, you may give your lesson to a friend (sibling, relative,
neighbor, etc.). This lesson has to be taken during your same date and
time and with your same teacher. There is no charge for this.
The swim school office is not involved in this arrangement.
EXTENDED ABSENCE: Given
advanced notice and verification of an extended
absence for health reasons such as chicken pox or a broken arm,
students may be removed from the schedule and credit applied to lessons
later that summer or the next summer, or transferred to another
student for a $10 rescheduling fee.
LATE ARRIVALS: If you
arrive at
the Swim School after your scheduled time, you have the option of
EITHER taking the remainder of your scheduled time OR scheduling
and paying for a make-up lesson. If you are present on time and your
teacher begins the lesson late, the teacher will take your student
for his entire 15 or 30 minutes. The clock at the Swim School will
always be set five minutes later than actual time to allow time
for parking.
DEPOSITS: A minimum $50
deposit is due at time of booking for each 15 minute set ($100 for each
30 minute set)
reserved on the schedule. Generally we honor all bookings, but if
necessary, we may cancel bookings without notice when no deposit
is received. Deposits are refundable when notice of cancellation is
received fourteen or more days prior to the set starting date.
Otherwise, we will only refund the deposit or a portion thereof IF we
are able to fill that time on the schedule with someone else.
PAYMENTS: The balance of payment is due when the set of lessons begin. Cash and checks only -- sorry no credit cards. Payment
is non- refundable; however, lessons and credit are transferable to other students or dates within one year.
RETURNED CHECKS: Returned
checks are subject to a $20.00 charge to cover our processing and bank charges.
DIAPERS: Children who are not toilet trained are
required
to wear reusable swim diapers (tight fitting, lined, nylon brief) or
disposable swimpants (like Huggies "Little Swimmers") and not
cloth or disposable diapers.
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WAIT FOR YOUR LESSON IN THE SEATING AREA
Children are only allowed in the pools when they are directly supervised by Swim School staff.
Children
are not allowed to play in the water, dangle their feet or lean over the
pool edge, or sit on the pool stairs before or after
their lessons.
WALK SLOWLY (the pool deck is slippery)
NO GLASS -- NO HAIR PINS -- NO GUM
NO SMOKING WITHIN 30 FEET OF THIS FACILITY (Burbank
Municipal Code)
NO ANIMALS (LA County Health Code)
TOILET CHILDREN BEFORE THEIR LESSONS BEGIN
ALL CHILDREN must be accompanied and supervised
by a responsible adult
while at the Swim School. THANK YOU for observing our safety rules.
Violators of these rules are subject to
removal from our facility.
DRESSING AND TOILETING AREAS:
Only males are allowed in the
dressing room marked ‘‘MEN’’ and only females
are allowed in the
dressing room marked ‘‘WOMEN’’. If your child of a gender
different from your own requires assistance with dressing
or
toileting then please use the common dressing area and
toilet located by the sinks and baby changing table. All adults
please use
gender specific restrooms for changing and toileting.
DIAPERS: Children who are not
toilet trained are required to wear reusable swim diapers (tight
fitting, lined, nylon brief) or disposable
swimpants (like Huggies "Little Swimmers") and not cloth or disposable
diapers.
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LOST ARTICLES:
We are not responsible for lost or stolen articles left in the seating
area or dressing rooms. You may check your valuables
at the front desk. We maintain a lost and found in the office. Please
check with us if you are missing something. Be careful of jewelry,
watches, contacts, and ear plugs in the pools.
SCHEDULING LESSONS:
Lessons are scheduled in sets of ten. If you want to take multiple
sets of lessons continuing at the same time or with the same instructor, then you must arrange this in advance.
SHORT SETS OF LESSONS: AFTER
a set of lessons has begun, IF openings remain in that set, then we
may offer a reduced number of lessons at a pro-rated price. Check
for availability at office.
WEATHER CONDITIONS: We teach
in all weather conditions except local lightning. When it is raining
at our facility, we offer students under two-years-old the option of
taking a free make-up lesson but we cannot guarantee the same
time, day, or instructor.
HOLIDAYS:
The Swim School closes to observe Memorial Day,
Independence Day, and Labor Day. Please check our
brochure for the
exact dates of closures. All sets that contain these dates have
already been extended to account for skipping over
these dates.
PARKING: The Swim School was
built at a time when there were no parking requirements, and purchasing
additional property for this
would increase the cost of lessons substantially. Please remember that
we are a private school and that we are not subsidized by public
money or donations as are the city pools and Y's. The Swim School has
one space for customer parking in front of the school, which
at times may be reserved for students with disabilities. There is
usually ample limited-time street parking available, but watch the
signs. On Grismer Avenue there is no parking between 2Pm and 4pm, on
the west side on Fridays, and on the east side 10am to 12am on
Thursdays. There is no parking in the lot behind the laundry mat on
the south-east corner of Peyton and Scott or in the lot on the
north-east corner of Grismer and Peyton, or at the gas station.
PRACTICE TIME: Students may
practice weekdays at no charge between
their scheduled lesson dates. Others pay $2.50 per person. Parents
attending to children two and under are admitted free. No flotation
devices or toss toys are allowed. Practice time begins at about 1:00
pm when lessons are finished, and ends at 1:55 pm.
STUDENT ACHIEVEMENT: The
number of skills or level of proficiency which a child acquires during
a set of lessons depends upon a variety of factors including:
age, ability to follow instruction, initial skills, physical ability
and stamina, level of comfort in the water, rapport with the
instructor, and amount of practice. To maximize achievement, ask
his/her instructor what they need to improve (this may be simply
supervised play in the water or brief periods of skill practice). If
you are unsure about continuing with additional sets of lessons,
please check with your instructor.
LONG HAIR:
Bathing caps are not required, but hair
should be kept back so that it does not interfere
with vision. No metal hair clips or bobby pins are allowed in the
pool. Hair bands may be borrowed from the office if necessary.
OUR
MAILING LIST: Each year, customers in good standing are sent brochures in early April when we begin booking lessons. If you anticipate
an address change, please advise our office staff.
WE ARE HERE BECAUSE OF YOU:
We appreciate your
patronage and know that the success
of our business depends upon your satisfaction. If you have any
questions, suggestions, complaints, or concerns, then please speak
with our office staff in a timely manner.
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